Generate a refund request letter under the Consumer Rights Act 2015. Faulty goods, misdescribed items, services not as agreed. Free DraftRight UK template.
Generate Refund Request Letter Free →Under the UK Consumer Rights Act 2015, you have a short-term right to reject (30 days from purchase) for faulty goods. Up to 6 months, the retailer must prove the fault wasn\u2019t there at sale. This letter formally requests the refund or replacement.
Faulty goods within 30 days: full refund (short-term right to reject). After 30 days but within 6 months: retailer must offer repair, replacement, or refund.
Escalate via the retailer\u2019s complaints process, then to an ADR scheme (if a member), or via Money Claim Online for small claims.
Yes — Consumer Rights Act covers services as well. Services must be performed with reasonable care and skill, within reasonable time, at the price agreed.
Yes — free for single use. Pro and Elite plans give clean downloads.
Tenancy Agreement · Non-Disclosure Agreement · Employment Contract · Section 21 Notice · All templates